Willowmere Dental Practice
If something goes wrong
Tell us. We would rather hear it than have you leave unhappy, and we handle every concern the same way.
- Who to tell
- Speak to anyone here, or Sam Whitfield, practice manager, on 01632 960123, by email at hello@willowmere-dental.example, or in writing to 14 Orchard Lane, Little Fenwick, Wessex, WX12 4QT.
- Within three working days
- We acknowledge your complaint and tell you who is handling it.
- While we look into it
- We may talk to the people involved and review your records, with your consent.
- Within ten working days
- We write to you with what we found and what we will do. If it takes longer, we tell you why and when to expect our reply.
- If you are not satisfied
- Ask for a review by Dr Amara Okafor, or take it to an independent body: Dental Complaints Service (private dental care in the UK); General Dental Council (concerns about a dental professional); Care Quality Commission (feedback on a regulated practice in England).
- Appointments and cancellations
- Please give 24 hours’ notice if you need to change an appointment.
Complaints are recorded and reviewed so the practice learns from them. They never affect the care you receive.
Accepting new patients
Ready when you are.
Family dentistry in Little Fenwick since 1998
Mon–Thu 08:30–17:30
4.9 from 184 Google reviews