—Aurum Dental Studio
If something goes wrong
Tell us. We would rather hear it than have you leave unhappy, and we handle every concern the same way.
01What happens next
What happens next
- 01
Within three working days
We acknowledge your complaint and tell you who is handling it.
- 02
While we look into it
We may talk to the people involved and review your records, with your consent.
- 03
Within ten working days
We write to you with what we found and what we will do. If it takes longer, we say why and when.
- 04
If you are not satisfied
Ask for a review by Dr Isabelle Marsh, or take it to an independent body below.
02Independent bodies
- Dental Complaints ServiceFor private dental care in the UK
- General Dental CouncilFor concerns about a dental professional
- Care Quality CommissionFor feedback on a regulated practice in England
03Appointments and cancellations
Please give 48 hours’ notice to change or cancel an appointment. Later changes may be charged at half the appointment fee, waived for illness.
Raise a concern with
Hannah OseiTreatment coordinator
- Phone
- 01632 960400
- In writing
- 3 Bell Court, Market Square, Ashcombe, Wessex, WX1 4BE