Mental health

No. You stay registered with your NHS practice. With your consent we copy letters and results to them so the record is complete. Some services here are NHS-funded (cervical screening, childhood immunisations, flu jabs for entitled groups, children's dentistry on our list) and you can register with us for those alone.

Bupa, AXA Health, Aviva, Vitality, WPA, Cigna, Healix and Freedom. GP appointments are usually not covered by insurance; consultant departments (dermatology, paediatrics, gynaecology, psychiatry), physiotherapy and diagnostics usually are, with a GP referral, which we write the same morning. Tom checks your pre-authorisation before you are seen.

Through your portal, once a clinician has reviewed them. Most blood results are there within 24 hours, ultrasound reports within one working day, smears in 10 working days, histology in 10 working days. Anything abnormal is phoned by the clinician; we never leave a worrying result to be found online.

Most days, yes. Ring or book online before 10:00 on a weekday and a GP sees you that day; last year 92% of same-day requests were. Two dental emergency slots are kept every morning. Sundays 9:00 to 13:00 are urgent GP only.

Everything written at the appointment: private prescriptions (medicines at cost), sick notes, fit-to-fly letters, referral letters and the summary in your portal. Tests are priced separately and told to you before they are done.

Each entrance has its own car park: Station Approach (24 spaces, four blue-badge) for GP and diagnostics, Mill Lane (10, pram-friendly) for children and women's health, and the rear yard on Tanner Street (8) for physio and dental. Two hours free with a code from reception.