Last year, counted
Last year at Meridian, counted
We log every appointment, wait and result turnaround, and publish the numbers each spring. These are ours, not industry averages, and they are the ones we are held to.
1 January to 31 December 2025 · 41,200 appointments8 numbers countedEvery figure links to the appointment it measures
The numbers
What we counted.
Ours, not industry averages. Each number links to the appointment it describes.
- Period
- 1 January to 31 December 2025
- Counted by
- Tom Reilly
- Published
- Every spring
- Eight departments and a lab under one roof: test, result and plan in one visit
- Same-day GP most days; 92% of same-day requests seen the same day in 2025
- Every price published, every fee includes prescriptions, letters and referrals
appointments across eight departments
17,900 GP, 6,100 diagnostics, 5,400 physio, 4,800 dental, 3,100 women's health, 1,900 children's clinic, 1,200 skin, 800 mental health.
of same-day requests seen the same day
Requests made before 10:00 on a weekday. The rest were seen the next morning.
median blood sample to result in your portal
After GP review. 96% within 48 hours; histology and specialist tests longer and stated at booking.
median wait for dermatology
Against 18 weeks for a routine NHS dermatology referral locally in 2025.
referral letters written and sent
100% of referral letters were sent on the day of the appointment; 98% of insurer pre-authorisations were completed by us, not the patient.
would recommend us
Friends and Family Test question on 3,870 post-appointment texts.
appointments free under our 20-minute promise
Kept waiting over 20 minutes without explanation, out of 41,200. The fee was waived each time.
Safety
What went wrong, and how often.
The numbers a clinic would rather not publish. We publish them because they are the ones that change practice.
- Abnormal results not phoned within one working dayNine cases in the year, all reached on day two. Every abnormal result is now double-flagged to the duty GP.
- Complaints per 1,000 appointments25 formal complaints, 23 resolved in house within 20 working days, 2 escalated to ISCAS, none upheld.
- Minor procedure infectionsThree wound infections in 380 skin procedures, all treated with oral antibiotics.
- CQC inspection findingsRated Good in all five domains at the last inspection. No enforcement actions.
Method
How we count.
Figures come from the practice management system for every appointment between 1 January and 31 December 2025, cross-checked by the practice manager in February 2026. Waits are measured from the request to the appointment start. Demonstration data for a fictional practice.
Our promise
Seen when we said, or the fee is waived
If you are kept waiting more than 20 minutes past your appointment time without being told why, the appointment is free. It happened 31 times in 2025 out of 41,200 appointments.
Every department, one phone number.
One building, every doctor. GP, children, skin, physio, dental, women's health, mental health and diagnostics in Fenbridge.
- Open
- Mon–Fri 07:30–20:00Sat 08:00–16:00Sun 09:00–13:00
- Waiting
- Routine GP within 2 days, same-day most days
- Departments
- GP · Children · Skin · Physio · Dental · Women · Mind · Tests
- 4.8 from 230 reviews
- Where
- Meridian House, 12 Station Approach, Fenbridge