Audit year 2025 · 18,400 scans, 6,900 consultations, 1,640 procedures
Our numbers, audited every January.
Every scan, consultation and operation at Northgate is logged. The figures below are ours alone, for the 2025 audit year, checked by an independent auditor. Demonstration data for this template.
- Next slot
- Tue 08:40Dr Naomi Sterling · demo
- Open
- Mon–Fri 07:30–20:00Sat 08:00–14:00
- Departments
- 8
- Consultants
- 14
A radiologist's reporting station 
MRI suite, ground floor 
CT, ground floor 
Consultant-led ultrasound
[01]8 figures · audited board
Every promise, as a measured number.
Each row is the median for the audit year, the meter is that wait against the three-week ceiling, and the detail is the percentile behind it.
Audited board
- median, first call to consultant planWorking days from the first phone call to a written plan from a consultant. 90th percentile: 7 days.All
- median, scan to reportWorking days from the scan to the consultant radiologist's report. 99.7% within two days.IMG
- median, call to MRIFrom the first call to the scanner. Evening and Saturday slots keep it under 48 hours.All
- median, PSA to written plan410 prostate pathways from first blood test to the urologist's letter.URO
- day-case complication rateAny complication needing treatment within 30 days, across 1,640 procedures. Published day-case ranges are 1 to 3%.All
- unplanned overnight staysDay-case patients kept in overnight, at our cost under the 30-day promise.All
- median insurer claim settledFrom invoice to settlement across ten insurers. Patients are never billed while a claim is open.All
- average review score540 public Google reviews from patients seen here.All
Safety, against published rates5 measures
Safety
- Wound infection after day surgeryPublished range 1 to 3%. Every wound is reviewed at two weeks.
- Readmission within 30 daysEleven patients, all managed here under the 30-day promise.
- Colonoscopy perforationNone in 1,120 procedures. Published rate about 1 in 1,500.
- Contrast reaction needing treatmentTwo mild reactions in 5,200 contrast scans, both treated on the spot.
- Prostate biopsy infectionTransperineal route only. Published transrectal rates 2 to 5%.
Method
Figures cover every patient seen between 1 January and 31 December 2025. Wait times are measured from the first contact logged in our booking system to the timestamp on the report or letter. Complications are counted if treated anywhere, which we check by phone at 30 days. Audited by an independent clinical auditor in February 2026. Demonstration data for this template.
scans
consultations
procedures
- Open
- Mon–Fri 07:30–20:00 · Sat 08:00–14:00
- Next slot
- Tue 08:40 · Dr Naomi Sterling (demo)
- Waiting
- Scans within 48 hours, consultants within 5 working days
- Where
- Northgate House, Wexbury WX1 4NQ
- Phone
- 01632 960700