ENTEar, nose & throat · consultation
Ear, nose & throat consultation
A consultant ENT surgeon within five working days, with nasal endoscopy and hearing tests in the same appointment.
- Next slot
- Mon 09:00Miss Eleanor Pryce · demo
- Promise
- Consultant within 5 working days
- Self-pay
- £240
- Consultants
- 1 in ENT
Reception, Foundry Square entrance 
Miss Eleanor Pryce 
MRI suite, ground floor 
CT, ground floor
ENT[01] About
What the appointment is.
The consultant looks with a fine endoscope in the room, so a blocked nose, a hoarse voice or a lump in the throat is seen, not guessed at. Hearing tests are next door.
What happens
- 30 minutes with a consultant ENT surgeon
- Nasal or laryngeal endoscopy in the room
- Hearing test and tympanometry if needed
- CT of the sinuses within the week where surgery is being considered
Every self-pay price is fixed in writing before you attend. Insured patients need an authorisation number from their insurer; we bill the insurer directly.
Included in £2404 lines
- 30-minute consultation with a consultant ENT surgeon
- Flexible endoscopy of the nose and throat where needed
- Written plan and GP letter
- Fixed-price quote for any surgery, valid three months
Self-pay, fixedENT
£240from
Hearing test £75 extra
- Wait
- 5 working days
- Results
- Endoscopy on the day
- Referral
- Insured: yes. Self-pay: no
- Takes
- 30 minutes
- Next · demo
- Mon 09:00
Insured: your insurer will usually ask for a GP referral; we obtain the authorisation and bill directly.
Suitable for
- Blocked nose and sinus pain
- Snoring and sleep apnoea
- Hearing loss, tinnitus and ear infections
- Hoarseness lasting more than three weeks
- Lumps in the neck
[02]ENT · the numbers
The numbers on this one.
Wait, results turnaround, the referral rule and what happens when, with the audited figure under them.
Numbers and risks
Wait
5 working days
Results
Endoscopy on the day
Referral
Insured: yes. Self-pay: no
Takes
30 minutes
Audited
Every scan, consultation and operation at Northgate is logged. The figures below are ours alone, for the 2025 audit year, checked by an independent auditor. Demonstration data for this template.
- median, first call to consultant plan
- 4 days
- median, call to MRI
- 38 hours
- day-case complication rate
- 0.6%
- unplanned overnight stays
- 0.9%
- median insurer claim settled
- 11 days
Northgate Results
How you get your results
- On the day
- Ultrasound, X-ray, ECG and endoscopy: the clinician tells you what they saw before you leave.
- Within 2 working days
- MRI and CT reports are signed by a consultant radiologist and appear in your account. You get a text and an email.
- The same working day, if it matters
- Anything that needs urgent action is phoned through to you and your referrer by the reporting consultant, before the report is even typed up.
- Within 7 working days
- Biopsies and histology. The consultant who took them calls you with the result and the plan.
If a scan or test shows something that needs action, the reporting consultant phones you the same working day and tells your referrer. You are never left to find bad news in an online account.
[03]Consultant ENT surgeon
Reported by Eleanor Pryce.
Consultant and questions
- Next · demo
- Mon 09:00
- GMC
- DEMO-7200011
- Languages
- English, Welsh
3,400+ ENT operations13 yrs as a consultant
Do I need a GP referral?
Not for a self-pay scan or consultation: our clinical team does a short phone assessment and writes the request. Insurers usually need a GP referral before they will authorise a consultant, though most will cover a scan we request. Rachel's team checks your policy before you attend.
How fast, really?
Audited for 2025: median 38 hours from first call to MRI, median 4 working days from first call to a consultant's written plan, endoscopy within 7 days, day surgery within 3 weeks. The estimator shows the next available date for each department.
Is the price fixed?
Yes. Scan and consultation prices are published. Day-surgery packages are quoted in writing after your consultation and include the surgeon, anaesthetist, theatre, stay, medicines, two follow-ups and any return to theatre within 30 days. The quote is the invoice.
What is not included in a package?
The initial consultation, any scan before it, and anything unrelated to the operation. If a keyhole gallbladder has to become an open operation, or you need to stay overnight, that is covered. We say so on the quote.
Which insurers do you bill directly?
Bupa, AXA Health, Aviva, Vitality, WPA, Cigna, Healix, Allianz, Freedom Health and The Exeter. Give us your policy number and authorisation code; you pay only your excess on the day. Other insurers: pay the fixed price and claim it back with our itemised invoice.
How do I get my results?
Everything goes into your Northgate Results account when it is signed: MRI and CT within two working days, ultrasound and X-ray the same day, biopsies within seven working days. Anything urgent is phoned through the same day by the reporting consultant.
- Open
- Mon–Fri 07:30–20:00 · Sat 08:00–14:00
- Next slot
- Tue 08:40 · Dr Naomi Sterling (demo)
- Waiting
- Scans within 48 hours, consultants within 5 working days
- Where
- Northgate House, Wexbury WX1 4NQ
- Phone
- 01632 960700