First call to last review
Look.
Your visit, minute by minute.
What happens from your first call to your last review at Riverside Physio & Performance, with how long each part takes.
- Your first session
- £68
- Length
- 45 minutes
- Open
- Mon–Fri 07:00–20:00
Go.
5 steps, about four sessions.
01
Find your clinic · 1 minute
Use the body map or the conditions guide, or just phone Beth. You get the clinic, the price and the physio before you book.
02
Book a time · 2 minutes
Online, by WhatsApp or by phone. Pick the physio and a slot; first appointments are usually within the week, acute injuries within 48 hours. Insured? Beth checks your authorisation before you arrive.
03
Your first session · 45 minutes
45 minutes: what happened, an examination, ultrasound if it helps, treatment on the day, and a plan with the number of sessions. Wear something you can move in.
04
Between sessions · 10 minutes a day
Your programme and its videos are in the app the same evening. Your physio checks in within 48 hours. The rehab floor is open to you.
05
Follow-ups and discharge · About 4 sessions
Measured against session one every time, spaced further apart as you take over. Discharge on average at session four, with a maintenance plan and a free first class in the studio.
Arrive.
Your first session, and which door.
Your first session
£6845 minutes
- Examination, diagnosis and ultrasound if it helps
- Treatment on the day
- Three exercises with videos in the app by the evening
- A written plan with the number of sessions
- A check-in from your physio within 48 hours
- No GP referral needed; insurers billed directly
Sports injuries are £75 and seen within 48 hours; the running clinic, women's health and desk assessments have their own first-session prices, all on the fees page.
Which door
Clinic door, Wharf Lane
PhysiotherapySports injuryShockwave & acupunctureWomen's health physioPost-op rehabWorkplace & ergonomics
Studio door, towpath
Running clinicPilates & rehab studio
Moving or cancelling
Appointments and classes can be moved or cancelled up to 24 hours ahead at no charge. Later cancellations and missed appointments are charged at half the session price; insurers do not cover this, so it is billed to you.
Next.
What happens after your first session
The first session ends with a plan, not a leaflet. Here is what arrives, when, and who is watching between appointments. Everything lives in the Riverside Rehab app, which also works as a plain web page if you would rather not install anything.
01
Before you leave
Your physio shows you the diagnosis on the screen, the three exercises you are starting with, and the number of sessions they expect. You book the next one at the desk with Beth.
02
The same evening
Your programme lands in the app with a video of each exercise, filmed here, and a plain-words summary of what we found. Insured patients: the invoice goes to your insurer, not you.
03
Within 48 hours
Your physio checks in through the app: how did the exercises feel? Adjustments happen here, not at the next appointment.
04
Session two, usually within a week
Measurements against session one: range, strength, pain score. Exercises progressed. You see the line move.
05
Discharge, average session four
A maintenance plan, a clear list of what would bring you back, and a free first class in the studio if strength is the next step.
What arrives, and when
Turnaround, in writing.
- 01Exercise programme in the app
- Same day
- 02Insurer invoice
- Within 3 working days
- 03Letter to your GP or consultant
- Within 5 working days
- 04MRI or X-ray referral
- Written the same day; scan usually within a week
- 05Return-to-sport test report
- Same day, to you and your coach
- 06Surgeon's progress report (post-op)
- Two working days before each review
- 07Desk assessment report
- Within 2 working days
Riverside Rehab app
A mock of the app screen; it also works as a plain web page.
If we find something that needs a doctor
If an assessment finds something that needs a doctor rather than a physio, we tell you there and then, write to your GP the same day, and phone them if it cannot wait. In 2025 that happened 41 times; nobody was sent home with a leaflet.
Injured today?
Same week, 48 hours for an acute injury.
Phone and Beth answers. Tell her where it hurts and when you can come in; she finds the physio and the slot, and checks your insurer's rules before you arrive.
01632 960800