Our numbers
Recover.
Last year, counted
We log every appointment, every discharge and every return-to-sport test. These are our own figures for 2025, not industry averages, and the honest ones are the interesting ones. Demonstration data for this template.
- Period
- Audit year 2025
- patients
- 4,860
- appointments
- 20,400
Count.
Eight numbers we stand behind.
Each with what it counts and what it leaves out.
4,860
patients seen
New and returning, across the eight clinics. 61% self-pay, 34% insured, 5% employer-funded.
4.2
average sessions to discharge
Including the assessment. Median 4; 80% discharged within six sessions. Sports injuries and post-op rehab run longer and are counted separately below.
91%
back to sport by 12 weeks
Of 620 sports injury patients with a stated return-to-sport goal, cleared by testing rather than time. The other 9% were mostly ACLs and grade-three tears with longer timelines.
96%
first appointments within the week
From the first call. Median 2.1 days; acute sports injuries median 1.2 days.
78%
shockwave courses with pain halved at 12 weeks
Of 640 courses for plantar fascia, Achilles, elbow, patellar and hip tendons, scored on a 0 to 10 scale at week 12. 9% saw no useful change and were referred on.
84%
runners at target volume by week 8
Of 410 gait analysis packages. Target volume is the weekly mileage agreed at session one.
34 of 38
ACL programmes cleared for sport
Median 9.5 months to clearance; four still in programme at year end. Two re-injuries within the year, both in contact sport.
4.9
average review score
310 public Google reviews from patients seen here.
How we count
The honest ones, and the method.
Figures come from our practice management system and the discharge and return-to-sport records physios complete for every episode of care, audited each January by the clinical director. Return to sport means passing our testing battery, not a date. This is demonstration data for a template site.
| What | Rate | |
|---|---|---|
| Red flags referred the same dayEvery one of the 41 people whose assessment found a warning sign (possible cauda equina, fracture, infection, malignancy) was referred to A&E, urgent care or their GP the same day. Nine were confirmed. | 41 patients | Every one of the 41 people whose assessment found a warning sign (possible cauda equina, fracture, infection, malignancy) was referred to A&E, urgent care or their GP the same day. Nine were confirmed. |
| Adverse events after acupunctureBruising or faintness across 2,900 acupuncture treatments. No serious events. Published rates are 1 to 2% for minor events. | 0.4% | Bruising or faintness across 2,900 acupuncture treatments. No serious events. Published rates are 1 to 2% for minor events. |
| Onward referral for imaging or a consultantOf new patients. Most were MRIs for knees and backs, requested on the day of assessment. | 9% | Of new patients. Most were MRIs for knees and backs, requested on the day of assessment. |
| ComplaintsAll resolved within our 20-working-day policy; three were about parking. | 6 | All resolved within our 20-working-day policy; three were about parking. |
Injured today?
Same week, 48 hours for an acute injury.
Phone and Beth answers. Tell her where it hurts and when you can come in; she finds the physio and the slot, and checks your insurer's rules before you arrive.
01632 960800