What happens
The first session does three jobs: works out what is going on, starts treating it, and gives you a plan you can read that evening.
What happens
- Ten minutes of questions: how it started, what makes it worse, what you want back
- A hands-on examination and movement tests; diagnostic ultrasound if it helps
- Treatment on the day, usually hands-on work plus two or three exercises
- A written plan with an honest number of sessions and a discharge target
You do not need a GP referral. Most insurers cover the assessment with an authorisation number; we bill them directly.
Your plan, step by step.
1, then as needed01
Session 1
Diagnosis, first treatment, three exercises, plan in the app by the evening
02
Days 2 to 3
Your physio checks in through the app: how did the exercises feel?
03
Week 2
Follow-up: progress measured, exercises progressed, hands-on work if it helps
04
Weeks 3 to 6
Follow-ups spaced further apart as you take over; average 4.2 sessions to discharge
05
Discharge
A maintenance plan and a clear line: come back if it does this
What the price covers
- 45 minutes one-to-one with an HCPC-registered physiotherapist
- Examination and diagnosis, ultrasound scan where useful
- Treatment on the day
- Exercise programme with videos in the Riverside Rehab app
- A written plan with the expected number of sessions
- A letter to your GP or consultant if you want one
Right for
- New pain or injury anywhere in the body
- Pain that has been around for months
- Post-operative rehab without a programme
- Second opinions
Not the right first call for
- Numbness around the saddle area or loss of bladder or bowel control (A&E now)
- A joint that looks deformed after a fall (urgent care for an X-ray first)
- Chest pain or breathlessness
Risks, in plain words
- Soreness for a day or two after hands-on treatment or new exercises
- Very occasionally a flare that settles within a week; we adjust the plan
Last year, counted
Average 4.2 sessions to discharge across 4,860 patients in 2025 (demonstration data)