If something goes wrong.
Tell us. We would rather hear it than have you leave unhappy, and we handle every concern the same way.
01Complaints
How a concern travels
Raise it with
Ellie MarchantPractice manager
01632 960850hello@harbourstreetgp.exampleThe Old Harbourmaster's Office, 14 Harbour Street, Saltmouth, Wessex, WX7 2HQSpeak to anyone at the practice, phone, email, or write.
Appointments and cancellations
Move or cancel any appointment up to two hours ahead, free, from your account or by phone. Later than that, or a missed appointment, is charged at half the fee. Screens need 24 hours' notice. Members are not charged for a first missed appointment in any year.
The same-day promise
In writingAsk for a same-day slot before 11:00 on a weekday and we will see you that day, in person or by video, or the appointment is free. Last year we kept it 94% of the time in person and 100% including video.
What happens next
013 working days
Acknowledged
We tell you who is handling it.02Then
Looked into
Talking to the people involved and reviewing your records, with your consent.0310 working days
Answered in writing
What we found and what we will do. If it takes longer, we say why and when.04If not settled
Reviewed
Ask for it to be reviewed by Dr Priya Raman.
If we cannot put it right
You can take your concern to an independent body:
- Independent Sector Complaints Adjudication Servicefor private GP care, once the practice has answered, where the practice subscribes to ISCASExternal
- Care Quality Commissionfor the safety and quality of the service as a wholeExternal
- General Medical Councilfor concerns about an individual doctorExternal
- Nursing and Midwifery Councilfor concerns about an individual nurseExternal
Same-day appointments today
Seen today.
Ask for a same-day slot before 11:00 on a weekday and we will see you that day, in person or by video, or the appointment is free. Last year we kept it 94% of the time in person and 100% including video.
Phone and Ellie answers.
01632 960850The board today
Hours- Mon–Fri
- 07:30–20:00
- Sat
- 08:30–16:00
- Sun
- 09:00–13:00
Emergency? Call 999Not us: an ambulance.