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What patients say

4.8 from 410 reviews, every one answered

A consulting room at Harbour Street (AI-generated demonstration image)
What patients saySame day, most days by 11:00; video within 2 hours

Every review of Harbour Street Private GP we have been given permission to show, newest first.

01What patients say

In their words

410 on Google (demonstration figures).
  • Phoned at 8:10 with a screaming toddler and an ear. Seen at 9:00 by Dr Whitfield, antibiotics at the chemist by 9:40, and a sheet of what to watch for that I actually used at 2am. The children's line answered.

    Megan T.

  • The board is the thing. I could see every slot with the price, took a 15-minute one at 07:45 before work, and was at my desk by 08:30 with a sick note in my inbox. No 8am phone queue, no 'describe your symptoms to the receptionist'.

    Chris B.

  • Advanced screen. Bloods at 07:45, breakfast, ECG, then Dr Ashworth went through every number with me on screen, not a PDF a week later. Found my thyroid was low. The report was in my account the next morning.

    Farida K.

  • Kenya in nine days and a yellow fever certificate I did not know I needed. Saturday walk-in, five jabs, certificate and malaria tablets in forty minutes. Four stars only because the Saturday queue was longer than the board suggested.

    Owen L.

  • Sexual health screen at lunchtime, results on my phone at 10 the next morning, all clear. Dr Okonkwo was kind, quick and completely matter of fact about it. This is what it should be like.

    Anita P.

  • We put our whole boatyard on the corporate account. Two of us. Ellie set it up in three days and the lads get seen the same morning instead of losing a fortnight waiting. The invoice comes with reference numbers not names, which they like.

    Simon R.

02The score

Read them at the source

Google rating

4.8

from 410 reviewsdemonstration figures

Portrait of Ellie Marchant (AI-generated demonstration image)

Every review is answered by Ellie.

The person who answers the phone. Ran a three-site NHS practice for nine years; opened the corporate accounts, the online account system and the results promise. If a slot is not on the board, she is the one who finds it.

The same-day promise

Ask for a same-day slot before 11:00 on a weekday and we will see you that day, in person or by video, or the appointment is free. Last year we kept it 94% of the time in person and 100% including video.

Same-day appointments today

Seen today.

Ask for a same-day slot before 11:00 on a weekday and we will see you that day, in person or by video, or the appointment is free. Last year we kept it 94% of the time in person and 100% including video.

Phone and Ellie answers.

01632 960850

The board today

Hours
Mon–Fri
07:3020:00
Sat
08:3016:00
Sun
09:0013:00

Emergency? Call 999Not us: an ambulance.

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