Seen today, counted every month
Every call, booking and result at Harbour Street is timestamped, so the promise on the door is measured rather than assumed. These are last year's figures. Demonstration data for this template.
01The board
Last year, counted
94%
seen the same day
Of patients who phoned or booked before 11:00 and asked for a same-day slot, 94% were seen that day. After 11:00, 81%. The rest were seen the next morning.
2 h 40
median call to being seen
From the phone call or online booking to the doctor calling your name. Median across 12,100 same-day appointments; 90th percentile 5 hours 10 minutes.
9 min
median wait in reception
From your booked time to being called. The board books real times, so you are not waiting behind a queue.
18,900
prescriptions issued
Including 5,800 through the repeat service. Median 48 minutes from an online repeat request to the pharmacy receiving it.
98%
referral letters within 48 hours
Of 2,700 referral letters, 98% reached the consultant or service within two working days; 71% the same day.
96%
bloods reported within 24 hours
Of 9,400 samples, 96% carried a GP comment in the patient's account within 24 hours of the draw; in-house tests median 3 hours 20 minutes.
71 min
median booking to video call
Across 6,200 video appointments, 07:30 to 21:00 seven days a week.
4.8
average review score
410 public Google reviews at the time of writing. Every one is answered by Ellie.
02Safety
The numbers a GP should publish
31%
Antibiotic prescribing rate for sore throat
Of 1,900 sore throat consultations; the national primary care figure is around 50%. Throat swabs in the room are why.
1.4%
Patients sent on to A&E or 999 from a same-day slot
Where the examination showed something a GP should not manage. We call ahead and send the notes.
3
Complaints upheld
Of 21,300 appointments; all three about waiting times on one bank-holiday Saturday. The Saturday rota changed in June.
0
Missed abnormal results
Every result is read by a GP within one working day; the analyser and the laboratory both flag abnormals to the duty doctor's phone.
How we count
MethodFigures come from the practice system's timestamps and the laboratory feed, compiled monthly by Ellie and checked by Dr Raman. Same-day rate counts requests made before closing time; a request at 19:55 that was seen at 08:00 counts as next day. Demonstration data for this template; a live site would publish the clinic's own audit.
03Where the numbers come from
The appointments behind the figures
94%
seen theGP appointment, 15 minutes
Median 2 hours 40 minutes from phone call to being seen, across 12,100 same-day appointments in 2025
£79Book
Same-day appointments today
Seen today.
Ask for a same-day slot before 11:00 on a weekday and we will see you that day, in person or by video, or the appointment is free. Last year we kept it 94% of the time in person and 100% including video.
Phone and Ellie answers.
01632 960850The board today
Hours- Mon–Fri
- 07:30–20:00
- Sat
- 08:30–16:00
- Sun
- 09:00–13:00
Emergency? Call 999Not us: an ambulance.