Can we see it today?

Sore throat, tonsillitis, ear infection

Painful throat, fever, swollen glands, earache or discharge.

Pain swallowingFeverEaracheWhite spots on tonsils

15-minute GP appointment. Throat swab in the room; antibiotics only if they will help.

Urine infection

Burning, frequency, lower tummy pain; in men and children it always needs a doctor.

Burning when passing urineGoing oftenLower tummy painBlood in urine

15-minute GP appointment with a urine dip; prescription to your pharmacy within the hour. Fever with back pain: today, not tomorrow.

Chest infection, cough over three weeks

A chesty cough with fever or breathlessness, or any cough that has lasted three weeks.

Cough with phlegmFeverBreathless on exertionCough over 3 weeks

15 or 30 minutes with examination and saturation check. A cough over three weeks gets a chest X-ray request the same day.

Rash, bite, sting or skin infection

New rash, spreading redness, an infected bite, shingles, impetigo, eczema flare.

Spreading rednessBlisteringItch keeping you awakeFever with the rash

15-minute GP appointment; photos ahead by video work for most rashes. A rash that does not fade under a glass with fever: 999.

Sick note or fit note

An employer or university wants a note for an absence.

Off work with an illnessReturning with adjustmentsFitness to attend or fly

£30 with a short video call, or included in any appointment. Signed PDF within the hour. We cannot backdate without evidence.

Ran out of a repeat medicine

Blood pressure, contraception, inhaler, thyroid, antidepressant: the box is empty and the NHS cannot see you this week.

Empty boxNHS appointment weeks away

15-minute medication review, £45, then £20 repeats for six months. Laura usually has a slot within the hour.

A child with a fever, ear or tummy

Fever, pulling at an ear, vomiting or diarrhoea, off food, the not-quite-right child.

Fever over 38EaracheVomiting or diarrhoeaNot drinking

Children's 20-minute appointment; under-ones within two hours. Floppy, non-blanching rash, breathing difficulty or a fit: 999.

Sexual health symptoms or a new partner

Discharge, pain, sores, or a check after a new partner or a partner's positive test.

DischargePain passing urineSores or lumpsA partner tested positive

Full screen today, most results within 24 hours, treatment prescribed the same day. Exposure to HIV in the last 72 hours: come now for PEP.

Low mood, anxiety, not sleeping

Weeks of feeling low, anxious, unable to sleep or cope; or a medication that needs reviewing.

Low for more than two weeksPanic or constant worryNot sleepingNot coping at work

30-minute GP appointment, usually today or tomorrow: enough time to talk, plan, and refer to therapy. Thoughts of harming yourself: call 999 or 111 now, or come straight in.

Back, neck or joint pain

A bad back, a painful knee, a shoulder that will not lift; sciatica.

Pain over two weeksPain down a leg or armStiffness in the morningSwelling

15 or 30 minutes with examination; physiotherapy or imaging referral written on the day. Numbness between the legs or loss of bladder control with back pain: A&E now.

Headaches and migraine

Frequent headaches, a change in pattern, or migraine that needs a better plan.

More than 4 headache days a monthAura or visual changeWorse lying down or on waking

30-minute GP appointment. A sudden worst-ever headache, or a headache with weakness, confusion or a stiff neck: 999.

Something that worries you but is not urgent

A lump, a mole that has changed, weight loss, a symptom that has been there for weeks.

A new lumpA changing moleUnexplained weight lossBleeding that is not normal for you

30-minute GP appointment this week with examination and any referral letter the same day. Do not wait for it to go away.

Blood pressure, cholesterol or diabetes review

A number someone mentioned, a family history, or a condition due its yearly check.

High reading at a pharmacyFamily historyAnnual review overdue

Essential screen within the week, or a 30-minute appointment with bloods for a known condition.

Tired all the time

Months of tiredness with no obvious reason.

Tired for over a monthWeight changeFeeling cold or hotHeavy periods

Tired-all-the-time blood panel (£139) with a 15-minute results appointment, or the Advanced screen if you want the whole picture.

Travelling in the next few weeks

A trip booked and no idea what jabs you need.

Leaving within 6 weeksYellow fever certificate neededMalaria area

Use the travel picker, then book the consultation. Leaving in under seven days: phone, and come today.