Results and letters: when, and where
Everything comes to your Harbour Street Online account with a GP's comment attached, and by secure message the moment it is signed. Nothing waits for a phone call you have to chase, and nothing normal is left unexplained.
01Turnaround board
What comes back when
- PrescriptionSent during the appointment; delivery by 18:00 in WX postcodes
- Sick note, letter, certificateDuring the appointment, or within the hour by email
- In-house bloods (FBC, kidney, liver, HbA1c, lipids)Within 4 hours
- Laboratory bloods (thyroid, vitamins, hormones)Within 24 hours
- Specialist bloods sent away3 to 5 working days
- Chlamydia and gonorrhoeaWithin 24 hours
- HIV, syphilis, hepatitisWithin 48 hours; rapid HIV in 20 minutes
- ECGRead in the room; cardiologist report in 2 working days
- Swabs and cultures2 to 3 working days
- Cervical screening10 working days
- Referral letterWithin 48 hours, 71% the same day
- Screening reportEssential 24 hours; Advanced and Executive 48 hours
02How it arrives
Harbour Street Online, and the phone
During the appointment
Prescriptions sent electronically; sick notes, letters and certificates written and handed over or emailed as signed PDFs.Within 4 hours
In-house bloods (full blood count, kidney, liver, HbA1c, lipids) and urine results, with the GP's comment.Within 24 hours
Laboratory bloods, sexual health screens and the Essential screen report. You get a message; the result and comment are in your account.The same day, if it matters
Anything abnormal that needs action is phoned to you by the duty GP before it is filed, and a same-day appointment is offered.Within 48 hours
Referral letters sent and copied to you; Advanced and Executive screen reports; cardiologist ECG reports.Any time
Download or share any result, letter or vaccination record from your account with your NHS GP, a consultant, an employer or an insurer.
If something is abnormal
Same dayAn abnormal result never sits in an inbox. The analyser and the laboratory both flag it to the duty GP's phone; the GP reads it, phones you, and offers a same-day slot or a referral before the result is filed. Out of hours, the on-call GP does the same. If we cannot reach you, we keep trying and we write.
Your account
Harbour Street Online- Every result with the GP's comment, the moment it is signed
- Letters and certificates as signed PDFs
- Repeat prescription requests
- Share anything with your NHS GP, a consultant or an insurer
Set up at your first appointment. Demonstration: a live site links to the practice's own portal.
Same-day appointments today
Seen today.
Ask for a same-day slot before 11:00 on a weekday and we will see you that day, in person or by video, or the appointment is free. Last year we kept it 94% of the time in person and 100% including video.
Phone and Ellie answers.
01632 960850The board today
Hours- Mon–Fri
- 07:30–20:00
- Sat
- 08:30–16:00
- Sun
- 09:00–13:00
Emergency? Call 999Not us: an ambulance.