№ 18Two doors
9 The Crescent, and thediscreet way in onChapel Mews.
The black door with the brass plate at 9 The Crescent, opposite the gardens. For the discreet entrance, walk round to Chapel Mews and ring the bell; Charlotte lets you in. Two hours' free parking on The Crescent with the clinic's permit; ask when you book.
№ 01Which door
Front for consultations and skin. The mews for everything else.
The Crescent door01
ConsultationSkin treatmentsFacials & skincareSkin health checksBody
Two hours free on The Crescent with the clinic's permit; the Gardens car park is three minutes' walk
Steps at the door; the mews is step-free
Chapel Mews entranceThe discreet way in
InjectablesLaser & IPLBody
Two spaces in the mews for treatment appointments, booked with Charlotte; step-free
Chapel Mews has no shops and no view from The Crescent. Ask for a mews time and nobody else will be due through it.
Step-free
Access
- Step-free access through the Chapel Mews entrance
- Ground-floor consulting and treatment rooms
- Accessible toilet on the ground floor
- Chaperone offered for every examination
- Assistance dogs welcome
№ 02Getting here
By train, by car, on a treatment day, discreetly.
01By train
Hartley Wells station is a nine-minute walk along Spa Road. Direct trains from London Waterloo every half hour, 58 minutes.
02By car
Two hours free on The Crescent with our permit, or the Gardens car park three minutes away. Two spaces in Chapel Mews for treatment days; ask Charlotte.
03Treatment day
Nothing here needs a driver. Come without make-up if you can, with a hat if it is IPL or a peel, and with your medicines list.
04Discreetly
Chapel Mews has no shops and no view from The Crescent. Ask for a mews time and nobody else will be due through it.
Opening hoursThe week
- Mon–Wed08:30–18:00
- Thu08:30–20:00
- Fri08:30–18:00
- Sat09:00–14:00
Consultations within a week; changing moles in 3 days
Spoken here: English · French · Arabic · Welsh · Polish · Tamil · Japanese
Open evening 15 October: meet the doctors, no treatments, no offers
№ 03Reach a person
Charlotte answers. Nobody sells.
- Phone
- 01632 960900
- 01632 960900
- After treatment
- 01632 960901A doctor answers, day or night, for injectables
- In writing
- 9 The Crescent, Side entrance on Chapel Mews, Hartley Wells, Wessex, WX9 1LS
Ask me which appointment. I will not sell you three areas when you asked about one.
- Who calls
- Charlotte Bell, patient coordinator
- The call
- Call, message or take the skin quiz. Charlotte tells you which appointment fits, what it costs and how long the whole thing takes. No deposit for a consultation.
- Then
- Your first appointment: a consultation, not a treatment: 45 minutes with a doctor, £75, credited to any treatment within three months.
№ 04Dates
Evenings at the house: no treatments, no offers.
15October18:30 to 20:30
Open evening: the house, the doctors, the questions
Meet Dr Vance, Dr Haddad and the team, see the rooms and the imaging, and ask the questions you would not ask on the phone. Ten-minute skin imaging with a therapist for anyone who wants it. No treatments, no offers, no pressure; that is the point of it.
Consultation30 places
7November08:30 to 12:30, 20-minute slots
Skin health morning: mole checks with Dr Haddad
Single-lesion checks at £40 instead of £85, dermoscopy and a written note, for anyone with a mole they have been meaning to ask about. Twelve slots; book with Charlotte.
Skin health checks12 places
21November10:00 to 13:00, 30-minute slots
Bridal and big-date planning Saturday
Thirty minutes with Rosalind or Hana to draw a calendar backwards from your date: what needs six months, what needs six weeks, and what should never be done in the last four. Free; bring the date.
Injectables8 places
3December17:30 to 19:30
Men's laser and skin evening
Tomasz on laser for backs, necks and beard lines; Dr Haddad on the ten-minute routine that actually works; Hana on why a facial is not a spa day. Patch tests on the night for anyone who wants to start.
Laser & IPL16 places
Places are held by phone; nothing is sold on the night.
№ finConsultations available
Start with aconversation, nota treatment.
45 minutes with a doctor with a doctor, £75, credited to any treatment within three months. Nothing is injected at a first appointment, for anyone. If the doctor advises no treatment, you have still had the imaging, the routine and the honest answer.
Charlotte answers 01632 960900Mon–Wed 08:30–18:00The Crescent doorChapel Mews entrance