№ 04Facials & skincare
Deep-cleanse hydrationfacial
Exfoliation, extraction and a serum infusion by suction, in 45 minutes with no downtime. The maintenance facial.
Most-booked treatment on skin plans in 2025: 1,640 facials
№ 01What it is
What it is, and how it goes.
The facial for the week before a photograph, or the first Tuesday of every month. A light acid exfoliation, painless extraction of congestion by vortex suction, and a serum infusion chosen for your skin that day.
How it works
- Skin check with the therapist
- Cleanse and gentle peel
- Extraction by suction, no squeezing
- Serum infusion, LED for ten minutes, SPF
No downtime at all; you could go straight to dinner. The glow lasts a few weeks; the benefit compounds monthly.
Every treatment here follows a consultation and a cooling-off period of at least 48 hours. The consultation fee is credited to any treatment within three months.
Facials & skincareBookable now
£120from
Monthly on a skin plan from £89
- Deep-cleanse hydration facial, 45 minutes£120
- Duration
- 45 min
- Downtime
- None
- Lasts
- 2 to 4 weeks of glow
- Deposit
- £50, refunded if advised against
- Review
- Included
Led by Hana Kimura, skin therapist
№ 02Suitability
For you if. Not if.
For you if
- 01Congestion, blackheads and dull skin
- 02Before an event
- 03Monthly maintenance between treatments
- 04Men who have never had a facial and are suspicious of the idea
Not if
- 05Active rosacea flare or sunburn
- 06Isotretinoin in the past six months
- 07Cold sores: rebook when clear
№ 03The downtime, in days
Downtime: none.
01Leaving the room
Slightly pink for an hour. Make-up straight away if you like.
02Day 1
Skin looks its best. SPF as always.
03Weeks 2 to 4
Glow fades gently. Monthly is the rhythm for congested skin.
№ 04In plain words
What the price includes, and what can go wrong.
Included in £120
- Skin check
- Exfoliation, extraction and infusion
- Ten minutes of LED
- SPF and a take-home sample
- Skin plan credit if you join within a month
Risks, in plain wordsTold at consultation too
- 01Mild redness for an hour
- 02A small breakout two days later as congestion clears: occasional
- 03Sensitivity to a serum: rare
After filler: skin that turns white, mottled or dusky, unusual pain, or a change in vision is an emergency. Call the emergency line immediately, day or night; do not wait for the morning. Aftercare and the emergency line →
№ 05Who does it
Hana Kimura leads deep-cleanse hydration facial.
Next available Tue 12:30 Skin therapistEnglish · Japanese
The best treatment for most skin is the boring one done every month.
1,640
facials in 2025
310
skin plan members
5 years
at the house
№ 06Also
Also in facials & skincare, and what people ask.
Also in facials & skincare
The review policy
Every injectable treatment includes a review at two weeks with photographs compared to your consultation images. Anti-wrinkle injections are topped up at the review if the result is short or uneven, at no charge. Hyaluronic acid filler is adjusted or dissolved at no charge if we agree the result is not right. Courses are reviewed at three months with imaging. If the doctor advises at consultation that a treatment is not right for you, any deposit is refunded in full.
Your first appointment: a consultation, not a treatment
45 minutes with a doctor, £75, credited to any treatment within three months.
01Why can't I be treated at the consultation?
Because deciding and doing should not happen in the same hour. Every treatment here follows a face-to-face consultation with a prescriber and a cooling-off period of at least 48 hours; England's planned licensing scheme proposes the same minimum. Most people book the treatment for the following week before they leave.
02How do deposits work?
A £50 deposit secures a treatment appointment and comes off the price on the day. It is refunded in full if you cancel with 48 hours' notice, or at any time if the doctor decides at consultation that the treatment is not right for you. Consultations are paid on the day and credited to any treatment within three months.
03Do you treat under-18s?
No. Injectable cosmetic treatment under 18 has been illegal in England since 2021, and we apply the same rule to every cosmetic treatment. We ask for photographic ID if there is any doubt. Skin health checks and acne advice for teenagers are available with a doctor, with a parent present.
04I'm pregnant or breastfeeding. What can I have?
A facial, LED and a routine designed around pregnancy. We do not do injectables, peels, laser, IPL or fat freezing during pregnancy or breastfeeding: not because of proven harm, but because there is no evidence of safety and we will not be the ones to test it. Book a skin health consultation and we will plan the rest for later.
05Will people be able to tell?
Our aim is that people tell you that you look well and cannot say why. We treat by the smallest area and the fewest millilitres that will do the job, and add at the two-week review if you want more. About a third of the people we see are advised to do less than they asked for.
06What if I don't like the result?
Tell us at the review, or before. Anti-wrinkle results are adjusted with a top-up at two weeks and wear off within months. Hyaluronic acid filler can be adjusted or dissolved, and under our review policy we do that without charge if we agree it is not right. Last year we dissolved seven.
07Who is regulated by whom?
Our doctors are registered with the General Medical Council and our nurses with the Nursing and Midwifery Council; both prescribe. The clinic is registered with the Care Quality Commission for the treatments that require it. Our laser therapists are on the Joint Council for Cosmetic Practitioners register and hold NVQ Level 4 in laser and light. Registration numbers on this example site are demonstration numbers.
08Do you sell gift vouchers, and can they be used for injectables?
Vouchers are for any amount and are valid for twelve months on facials, LED, skincare, programmes and skin plans. They cannot be used for injectables: a gift should never be the reason someone has a needle in their face. If the recipient chooses an injectable after a consultation, the voucher value can be used toward the consultation and skincare instead.
№ finConsultations available
Start with aconversation, nota treatment.
45 minutes with a doctor with a doctor, £75, credited to any treatment within three months. Nothing is injected at a first appointment, for anyone. If the doctor advises no treatment, you have still had the imaging, the routine and the honest answer.
Charlotte answers 01632 960900Mon–Wed 08:30–18:00The Crescent doorChapel Mews entrance