№ 04Consultation
Doctor's consultation
Forty-five minutes with a doctor: imaging, history, an honest plan and prices. Nothing injected on the day.
31% advised less than they asked for; 14% advised no treatment yet
№ 01What it is
What it is, and how it goes.
Every treatment at Maison Lumière starts in the consulting room, not the treatment room. Skin imaging under three kinds of light, your medical history and medicines, what bothers you when you look in the mirror, and what we honestly think would help.
What happens
- Skin imaging: surface, pigment and redness maps
- Medical history, allergies, medicines and past treatments
- The options, with cost, downtime, how long each lasts and the risks
- A written plan you take home; nothing is booked until you have had 48 hours
About a third of the people we see are advised to do less than they asked for. One in seven is advised to do nothing yet. That is the point of a consultation with a doctor.
Every treatment here follows a consultation and a cooling-off period of at least 48 hours. The consultation fee is credited to any treatment within three months.
ConsultationBookable now
£75credited
Credited to any treatment within three months
- Doctor's consultation, 45 minutes (credited to treatment within 3 months)£75
- Video consultation, 20 minutes£45
- Duration
- 45 min
- Downtime
- None
- Lasts
- Plan valid 12 months
- Deposit
- £50, refunded if advised against
- Review
- Included
Led by Dr Eleanor Vance, medical director and aesthetic doctor
№ 02Suitability
For you if. Not if.
For you if
- 01Anyone considering treatment for the first time
- 02A second opinion on a plan from elsewhere
- 03Skin that has changed and you are not sure why
- 04A date in the diary: wedding, reunion, a role
Not if
- 05Under 18s: we do not consult on cosmetic treatment for anyone under 18
- 06Anyone wanting treatment on the same day: the cooling-off period applies to everyone
№ 03In plain words
What the price includes, and what can go wrong.
Included in £75
- Skin imaging under daylight, UV and cross-polarised light
- Medical history and a suitability check
- A written plan with prices, downtime and longevity
- Prescription skincare recommendations if useful
- Fee credited to any treatment within three months
How it goes, from ask to review
- 01AskFive minutes
- 02Consult45 minutes
- 03Think48 hours or more
- 04Treat20 to 90 minutes
- 05Review20 minutes
№ 04Who does it
Dr Eleanor Vance leads doctor's consultation.
Next available Thu 10:30 Medical director and aesthetic doctorGMC DEMO-7100001English · FrenchVideo consultations
If I can't tell you which millilitre changed what, I shouldn't be injecting it.
9,000+
injectable treatments
2017
opened the house
31%
advised to do less, 2025
№ 05Also
Also in consultation, and what people ask.
Also in consultation
The review policy
Every injectable treatment includes a review at two weeks with photographs compared to your consultation images. Anti-wrinkle injections are topped up at the review if the result is short or uneven, at no charge. Hyaluronic acid filler is adjusted or dissolved at no charge if we agree the result is not right. Courses are reviewed at three months with imaging. If the doctor advises at consultation that a treatment is not right for you, any deposit is refunded in full.
Your first appointment: a consultation, not a treatment
45 minutes with a doctor, £75, credited to any treatment within three months.
01Can I be treated at the consultation?
No. We separate the decision from the treatment by at least 48 hours, for everyone, every time. Most people book the treatment at the end of the consultation for the following week.
02Do I see a doctor or a nurse?
The first consultation is always with Dr Vance or Dr Haddad. Treatment may then be with a doctor or with Rosalind, our nurse prescriber, depending on what is planned.
03Why can't I be treated at the consultation?
Because deciding and doing should not happen in the same hour. Every treatment here follows a face-to-face consultation with a prescriber and a cooling-off period of at least 48 hours; England's planned licensing scheme proposes the same minimum. Most people book the treatment for the following week before they leave.
04How do deposits work?
A £50 deposit secures a treatment appointment and comes off the price on the day. It is refunded in full if you cancel with 48 hours' notice, or at any time if the doctor decides at consultation that the treatment is not right for you. Consultations are paid on the day and credited to any treatment within three months.
05Do you treat under-18s?
No. Injectable cosmetic treatment under 18 has been illegal in England since 2021, and we apply the same rule to every cosmetic treatment. We ask for photographic ID if there is any doubt. Skin health checks and acne advice for teenagers are available with a doctor, with a parent present.
06I'm pregnant or breastfeeding. What can I have?
A facial, LED and a routine designed around pregnancy. We do not do injectables, peels, laser, IPL or fat freezing during pregnancy or breastfeeding: not because of proven harm, but because there is no evidence of safety and we will not be the ones to test it. Book a skin health consultation and we will plan the rest for later.
07Will people be able to tell?
Our aim is that people tell you that you look well and cannot say why. We treat by the smallest area and the fewest millilitres that will do the job, and add at the two-week review if you want more. About a third of the people we see are advised to do less than they asked for.
08What if I don't like the result?
Tell us at the review, or before. Anti-wrinkle results are adjusted with a top-up at two weeks and wear off within months. Hyaluronic acid filler can be adjusted or dissolved, and under our review policy we do that without charge if we agree it is not right. Last year we dissolved seven.
№ finConsultations available
Start with aconversation, nota treatment.
45 minutes with a doctor with a doctor, £75, credited to any treatment within three months. Nothing is injected at a first appointment, for anyone. If the doctor advises no treatment, you have still had the imaging, the routine and the honest answer.
Charlotte answers 01632 960900Mon–Wed 08:30–18:00The Crescent doorChapel Mews entrance