№ 11Our numbers
What we counted lastyear
Every consultation, treatment and complication in 2025, counted in January. Demonstration figures for this example site, but the kind a doctor-led clinic should be able to show you.
№ 01The headline figures
Demonstration auditCounted, not claimed.
2,140
consultations
New and returning patients seen by a doctor before any treatment was planned.
31%
advised to do less than they asked for
Fewer areas, fewer millilitres or a routine before a treatment. Recorded at every consultation.
14%
advised no treatment yet
Skin that needed a routine or a skin check first, or a wish we did not think treatment would meet.
97%
satisfied or very satisfied at the two-week review
Asked in person at every injectable review; 1,910 responses.
Also countedJanuary to December 2025
- 12%anti-wrinkle top-ups at reviewIncluded in the price. Starting low means some people need a little more at two weeks.
- 0vascular events in 1,180 filler syringesCannula-first technique and a dissolving kit in every room. Published series report about 1 in 6,000.
- 4melanomas found early at skin checksOf 412 checks and 23 same-day referrals. All four treated early.
- 3.2 daysmedian wait for a consultationChanging moles within three working days; treatment within ten days of the cooling-off period.
Every consultation records what was asked for and what was advised. Every treatment records the product, dose and area; every review records satisfaction on a five-point scale and any complication. Counted by Charlotte in January, checked by Dr Vance, and the figures on this page are the whole year, not a good month. These are demonstration figures for this example site.
ComplicationRate
- Bruising after filler9%Of 1,180 syringes. Resolved within a week; arnica offered.
- Eyelid or brow heaviness after anti-wrinkle1.1%Of 2,860 treatments. Temporary; eye drops offered where helpful.
- Infection after any injectable0.2%Six cases in 4,300 treatments, all treated with oral antibiotics.
- Burns from laser or IPL2 in 10,500Both superficial, both healed without a mark. Both on skin that had been in the sun.
- Post-peel pigmentation3 in 640All in skin types IV to V, all resolved with a prescription routine within three months.
- Filler dissolved at patient's request7Free of charge under the review policy. Three lumps, four results the patient did not like.
№ 02The advised-less policy
The number we are proudest of is how often we said no.
31% of patients advised to do less than they asked for in 2025
31% advised less than they asked for; 14% advised no treatment yet
If I can't tell you which millilitre changed what, I shouldn't be injecting it.
Your first appointment: a consultation, not a treatment
£75
- Skin imaging under three kinds of light
- Your medical history and a suitability check
- Every option with its price, downtime, longevity and risks
- A written plan to take home
- At least 48 hours before anything is booked
- The fee credited to whatever you choose
Nothing is injected at a first appointment, for anyone. If the doctor advises no treatment, you have still had the imaging, the routine and the honest answer.
The review policy
Every injectable treatment includes a review at two weeks with photographs compared to your consultation images. Anti-wrinkle injections are topped up at the review if the result is short or uneven, at no charge. Hyaluronic acid filler is adjusted or dissolved at no charge if we agree the result is not right. Courses are reviewed at three months with imaging. If the doctor advises at consultation that a treatment is not right for you, any deposit is refunded in full.
№ finConsultations available
Start with aconversation, nota treatment.
45 minutes with a doctor with a doctor, £75, credited to any treatment within three months. Nothing is injected at a first appointment, for anyone. If the doctor advises no treatment, you have still had the imaging, the routine and the honest answer.
Charlotte answers 01632 960900Mon–Wed 08:30–18:00The Crescent doorChapel Mews entrance