6 people, the same faces every time
The audiologists
How to reach us
01632 960500Sandra answers, and works out what to book.
Mon–Fri09:00 to 17:30
Sat09:00 to 13:00
12 Market Place, Kingsmere WX5 1EP
Getting in
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
Every audiologist, nurse and assistant who looks after you, and what they do best.
Hearing tests within a week; wax removal within three days
Free hearing tests this week
Who does what
Six people, no
call centre
Every audiologist is on the public register and the number is on the card. Book with a name, not a department, and you see that person every time.
Languages here:English, Urdu, Hindi, Yoruba, Polish, British Sign Language (basic)
Alan Fenwick
Principal audiologist and owner
Hearing aids
- Hearing aid fitting
- Real-ear measurement
- NHS and private advice
- Health and Care Professions Council
- HCPC DEMO-HAD01234
- Speaks
- English
- Days
- Mon, Tue, Thu, Fri
- Next
- Thu 10:00
Priya Nair
Audiologist, tinnitus and hyperacusis lead
Tinnitus
- Tinnitus and hyperacusis
- Diagnostic assessment
- Remote adjustment
- Health and Care Professions Council
- HCPC DEMO-HAD01235
- Speaks
- English, Urdu, Hindi
- Days
- Mon, Wed, Thu, Fri
- Next
- Wed 11:00
Tom Okafor
Hearing aid audiologist, home visits and musicians
Home visits
- Home visits and care homes
- Musicians' hearing
- Custom ear plugs
- Health and Care Professions Council
- HCPC DEMO-HAD01236
- Speaks
- English, Yoruba
- Days
- Mon, Tue, Wed, Thu, Sat
- Next
- Tue 10:30 (home visit)
Helen Dawes
Ear care nurse, wax removal
Wax removal
- Microsuction wax removal
- Ear health
- Home wax removal
- Nursing and Midwifery Council
- NMC DEMO-NMC-88L
- Speaks
- English, Polish
- Days
- Mon, Tue, Thu, Fri
- Next
- Mon 09:20
Jenny Marsh
Hearing care assistant, repairs bench
Repairs & aftercare
- Repairs and servicing
- Tuesday drop-in
- Care home aid care
- Qualifications
- BSHAA Hearing Care Assistant certificate
- Speaks
- English
- Days
- Mon, Tue, Wed, Thu, Fri
- Next
- Drop in Tue 09:00 to 12:00
Sandra Bell
Reception: the person who answers the phone
Hearing tests
- Booking and reminders
- Home visit arrangements
- Talking to relatives
- Speaks
- English, British Sign Language (basic)
- Days
- Mon, Tue, Wed, Thu, Fri, Sat
- Next
- Phone 09:00 to 17:30
Checking us
The registers we
are on
Anyone who tests your hearing or fits an aid here is registered with the HCPC; our ear care nurse is with the NMC. Both registers are public, and you are welcome to look us up.
- Health and Care Professions Council (every audiologist)DEMO-HAD01234 to DEMO-HAD01236
- Nursing and Midwifery Council (ear care nurse)DEMO-NMC-88L
- AIHHP Centre of ExcellenceDEMO-AIHHP-207
- British Society of Hearing Aid AudiologistsDEMO-BSHAA-4410
The phone
Sandra answers, usually within three rings.
“Ring me if you are not sure. Working out what to book is my job, not yours.”
01632 960500Bring someone with you
Bring a relative or friend into the appointment; we encourage it. A familiar voice is the best thing to test with, and two people remember more than one.
Why people come here
- Real-ear measurement on every fitting; 91% of pairs kept after the 60-day promise
- The test is free from 50, the prices are on the wall, and nobody here is paid on sales
- Independent since 2009: every maker, four levels, four years of aftercare with the same faces
Free hearing tests this week
Call us.
01632 960500Sandra answers. Ring me if you are not sure. Working out what to book is my job, not yours.
Mon–Fri09:00 to 17:30
Sat09:00 to 13:00
Getting in
12 Market Place, Kingsmere WX5 1EP.
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
- Large-print price list and appointment cards; everything we say is also written down for you
The rules on the wall
- Real-ear measurement on every fitting; 91% of pairs kept after the 60-day promise
- The test is free from 50, the prices are on the wall, and nobody here is paid on sales
- Independent since 2009: every maker, four levels, four years of aftercare with the same faces