Hearing aids
Hearing aids
How to reach us
01632 960500Sandra answers, and works out what to book.
Mon–Fri09:00 to 17:30
Sat09:00 to 13:00
12 Market Place, Kingsmere WX5 1EP
Getting in
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
Every maker, every style, four technology levels with the price of each on the wall. Fitted with real-ear measurement, tried for 60 days, looked after for four years.
Seen fitted about nine days after your test
From £1,495
Free hearing tests this week
What we do here
Three things,
in order
Every maker, four technology levels, fitted to a measurement of your own ear, with four years of aftercare and a 60-day money-back promise.
Day 1, fitting
90 minutes. Real-ear measurement, the aids set to your prescription, then the basics: in, out, charging, the phone. We start you a little quieter than target so the world does not shout.
Week 1
Wear them all day at home. Your own voice sounds odd, and the fridge is loud; both fade. Write down the rooms that are hard.
Week 2, follow-up
We bring the volume up to target and adjust for the rooms on your list. Twenty minutes.
3 appointments
What you
can book
Seen fitted about nine days after your test. Every price is the whole price.
Hearing aids, fitted with real-ear measurement
Every maker, four technology levels, fitted to a measurement of your own ear, with four years of aftercare and a 60-day money-back promise.
- You leave with:
- Real-ear measured, every fitting
- At home:
- Yes, fitted at home
- Price
- From £1,495
- A pair at Essential level; single aid about 55% of the pair price
- How long
- 90 minutes to fit; 4 years of care
- Seen
- Fitted about nine days after your test
Two-week take-home trial
Not ready to decide? Take a pair home for two weeks, fitted properly, for a deposit that comes straight back.
- You leave with:
- Your own verdict
- At home:
- Yes
- Price
- From £95
- Refunded in full whether you buy or not
- How long
- 2 weeks
- Seen
- Fitted about nine days after your test
Hearing aid follow-up and re-tune
Twenty minutes to adjust your aids to the rooms that are still hard. Free for four years on aids from us.
- You leave with:
- Adjusted on the day
- At home:
- Yes, on Premium care
- Price
- From £45
- Free for 4 years on aids bought here
- How long
- 20 to 30 minutes
- Seen
- Fitted about nine days after your test
Bring someone with you
Bring a relative or friend into the appointment; we encourage it. A familiar voice is the best thing to test with, and two people remember more than one.
Cannot get to Market Place?
Tom comes to you. Tuesdays and Thursdays, within two weeks; £95 for a hearing test at home, including travel.
The audiologists
Who you
will see
The same faces every time. Registration numbers are on every card, and you can check them on the public register.
Alan Fenwick
Principal audiologist and owner
Hearing aids
- Hearing aid fitting
- Real-ear measurement
- NHS and private advice
- Health and Care Professions Council
- HCPC DEMO-HAD01234
- Speaks
- English
- Days
- Mon, Tue, Thu, Fri
- Next
- Thu 10:00
Tom Okafor
Hearing aid audiologist, home visits and musicians
Home visits
- Home visits and care homes
- Musicians' hearing
- Custom ear plugs
- Health and Care Professions Council
- HCPC DEMO-HAD01236
- Speaks
- English, Yoruba
- Days
- Mon, Tue, Wed, Thu, Sat
- Next
- Tue 10:30 (home visit)
Priya Nair
Audiologist, tinnitus and hyperacusis lead
Tinnitus
- Tinnitus and hyperacusis
- Diagnostic assessment
- Remote adjustment
- Health and Care Professions Council
- HCPC DEMO-HAD01235
- Speaks
- English, Urdu, Hindi
- Days
- Mon, Wed, Thu, Fri
- Next
- Wed 11:00
Not sure who?
Book with a name, or let Sandra choose.
Ring and say what is wrong; Sandra books you with the right person and tells you who it is. Whoever you see, the price list and the rules on the wall are the same.
Prices
The prices on
the wall
Every price is the whole price, in large print at the desk and here.
Hearing aids, per pair, all four styles
- Essential level: quiet rooms, one-to-one, television
- £1,495
- Standard level: small groups, the car, phone through the aids
- £2,295
- Advanced level: restaurants and meetings, better speech in noise
- £2,995
- Premium level: the busiest rooms, the most automatic
- £3,795
- Rechargeable, any level, add per pair
- £200
- Custom in-the-ear or completely-in-canal, any level, add per pair
- £250
- Two-week take-home trial, deposit refunded
- £95
Care packages, with any pair
- Essential care: fitting, follow-ups, 4 years of aftercare appointments, 60-day promise
- Free
- Complete care: plus batteries or charger, domes and filters, yearly review, remote adjustments, loan aids
- £195
- Premium care: plus 4-year loss and damage cover, 4-year warranty, aftercare at home
- £395
Every price on this page is the whole price. Hearing aid prices are for a pair at each technology level, include fitting with real-ear measurement, follow-ups, four years of aftercare, the maker's warranty and the 60-day money-back promise. A single aid is about 55% of the pair price. Large-print copies at the desk.
Ways to pay
- Debit and credit card
- Bank transfer
- Cash
- 0% over 12 or 24 months, 10% deposit
- 36 months with interest
- Cash-plan receipt for you to claim (Simplyhealth, Medicash)
The 60-day promise
Wear any pair from us for 60 days, in every room of your life. Come back as often as you need. If they are not right for you, for any reason, return them for a full refund with no restocking fee. Paid monthly? The agreement is cancelled too. Last year 65 pairs came back and 65 refunds were paid.
The NHS
Or the
NHS, honestly
The NHS gives good hearing aids for nothing, and we say so on the door. Many of our patients keep their NHS aids as a spare pair. What follows is what each route involves, so you can choose with your eyes open. If the NHS is right for you, we say so and write to your GP to get you there.
Hearing aid style
- NHS
- behind-the-ear, occasionally receiver-in-canal, from an approved list.
- Here
- any style from any maker, including in-the-ear and rechargeable.
Technology level
- NHS
- a good basic level, close to our Essential.
- Here
- four levels up to the best available in noise.
Follow-ups and adjustments
- NHS
- one follow-up, then a wait for a new appointment.
- Here
- as many as you need in 3 months, then 4 years of aftercare, and remote adjustments.
Cost
- NHS
- nothing.
- Here
- £1,495 to £3,795 a pair, or from £56 a month at 0%, with a 60-day refund.
Which door
Getting in
We are the cream shopfront with the burnt-orange door at 12 Market Place, between the bakery and the bank, facing the market cross.
The door is level with the pavement and there is a hearing loop at the desk. Ring the bell if you would like someone to open the door for you.
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
- Large-print price list and appointment cards; everything we say is also written down for you
- Accessible toilet; a chair with arms in every room
Front door, 12 Market Place (level) · step-free
Two disabled bays outside the bank, thirty seconds away; one-hour free bays around the market cross except Wednesday, market day
Questions people ask
People ask
Do I need two?
If both ears have a loss, two aids nearly always work better than one: you can tell where sound comes from and follow speech in noise much better. If one ear is fine, we fit one. A single aid is about 55% of the pair price.
Which makers do you fit?
The main five: Phonak, Oticon, Signia, Widex and Starkey, plus ReSound and Unitron when they suit. We are tied to none, and our prices are by technology level, not by maker, so we can choose freely.
Can I pay monthly?
Yes. 0% over 12 or 24 months with a 10% deposit, or a longer term with interest; see the pay-monthly page. Essential level works out at about £56 a month over two years with a 10% deposit.
Free hearing tests this week
Call us.
01632 960500Sandra answers. Ring me if you are not sure. Working out what to book is my job, not yours.
Mon–Fri09:00 to 17:30
Sat09:00 to 13:00
Getting in
12 Market Place, Kingsmere WX5 1EP.
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
- Large-print price list and appointment cards; everything we say is also written down for you
The rules on the wall
- Real-ear measurement on every fitting; 91% of pairs kept after the 60-day promise
- The test is free from 50, the prices are on the wall, and nobody here is paid on sales
- Independent since 2009: every maker, four levels, four years of aftercare with the same faces