Repairs & aftercare
Repairs & aftercare
How to reach us
01632 960500Sandra answers, and works out what to book.
Mon–Fri09:00 to 17:30
Sat09:00 to 13:00
12 Market Place, Kingsmere WX5 1EP
Getting in
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
Cleaning, retubing, new domes and filters while you wait; repairs sent away with a loan aid; yearly reviews; adjustments over the phone or app.
Seen drop in any morning; Tuesday is repairs morning
From £25
Free hearing tests this week
What we do here
Three things,
in order
Cleaning, retubing, new domes, filters and receivers while you wait; repairs sent away with a loan aid.
First
Check and clean under the magnifier
Then
New tube, dome, filter or receiver as needed
And
Battery contacts cleaned, charger checked
3 appointments
What you
can book
Seen drop in any morning; Tuesday is repairs morning. Every price is the whole price.
Hearing aid repairs and servicing
Cleaning, retubing, new domes, filters and receivers while you wait; repairs sent away with a loan aid.
- You leave with:
- Usually fixed on the spot
- At home:
- Yes, £45 call-out
- Price
- From £25
- Clean and retube £25; maker's repair from £95; free on Complete and Premium care
- How long
- While you wait, or 7 to 10 days if sent away
- Seen
- Drop in any morning; Tuesday is repairs morning
Annual hearing and hearing-aid review
A yearly hearing test, re-tune and deep clean. Free for four years on aids from us.
- You leave with:
- Re-tuned on the day
- At home:
- Yes, on Premium care
- Price
- From £45
- Free for 4 years on aids bought here
- How long
- 45 minutes
- Seen
- Drop in any morning; Tuesday is repairs morning
Remote adjustment by phone or app
Most modern aids can be adjusted from here while you sit at home. Free on Complete and Premium care.
- You leave with:
- Sent to your aids as we talk
- At home:
- This is done from home
- Price
- From £30
- Free on Complete and Premium care packages
- How long
- 15 minutes by phone or video
- Seen
- Drop in any morning; Tuesday is repairs morning
Bring someone with you
Bring a relative or friend into the appointment; we encourage it. A familiar voice is the best thing to test with, and two people remember more than one.
Cannot get to Market Place?
Tom comes to you. Tuesdays and Thursdays, within two weeks; £95 for a hearing test at home, including travel.
The audiologists
Who you
will see
The same faces every time. Registration numbers are on every card, and you can check them on the public register.
Jenny Marsh
Hearing care assistant, repairs bench
Repairs & aftercare
- Repairs and servicing
- Tuesday drop-in
- Care home aid care
- Qualifications
- BSHAA Hearing Care Assistant certificate
- Speaks
- English
- Days
- Mon, Tue, Wed, Thu, Fri
- Next
- Drop in Tue 09:00 to 12:00
Alan Fenwick
Principal audiologist and owner
Hearing aids
- Hearing aid fitting
- Real-ear measurement
- NHS and private advice
- Health and Care Professions Council
- HCPC DEMO-HAD01234
- Speaks
- English
- Days
- Mon, Tue, Thu, Fri
- Next
- Thu 10:00
Priya Nair
Audiologist, tinnitus and hyperacusis lead
Tinnitus
- Tinnitus and hyperacusis
- Diagnostic assessment
- Remote adjustment
- Health and Care Professions Council
- HCPC DEMO-HAD01235
- Speaks
- English, Urdu, Hindi
- Days
- Mon, Wed, Thu, Fri
- Next
- Wed 11:00
Not sure who?
Book with a name, or let Sandra choose.
Ring and say what is wrong; Sandra books you with the right person and tells you who it is. Whoever you see, the price list and the rules on the wall are the same.
Prices
The prices on
the wall
Every price is the whole price, in large print at the desk and here.
Repairs and aftercare, aids from anywhere
- Clean, retube, new domes and filters, while you wait
- £25
- Sent-away repair, out of warranty, from
- £95
- Follow-up or re-tune, aids bought elsewhere
- £45
- Annual review, aids bought elsewhere
- £45
- Remote adjustment by phone or app
- £30
- NHS hearing aid check and advice, off the price if you buy
- £45
- Batteries, pack of 60
- £12
Every price on this page is the whole price. Hearing aid prices are for a pair at each technology level, include fitting with real-ear measurement, follow-ups, four years of aftercare, the maker's warranty and the 60-day money-back promise. A single aid is about 55% of the pair price. Large-print copies at the desk.
The 60-day promise
Wear any pair from us for 60 days, in every room of your life. Come back as often as you need. If they are not right for you, for any reason, return them for a full refund with no restocking fee. Paid monthly? The agreement is cancelled too. Last year 65 pairs came back and 65 refunds were paid.
Ways to pay
- Debit and credit card
- Bank transfer
- Cash
- 0% over 12 or 24 months, 10% deposit
- 36 months with interest
- Cash-plan receipt for you to claim (Simplyhealth, Medicash)
Free, in town
Dates worth knowing
Nothing to buy at any of them.
- 10Nov
Clean and check morning: any hearing aid, any maker
10 November 2026 · 09:00 to 12:00 at Market Place
Jenny and Tom clean, retube and check any hearing aid from anywhere, including NHS aids, free, while you wait. Bring the whole drawer. If an aid is beyond help we say so; if it just needed a filter, you go home hearing.
Repairs & aftercareJust turn up
Which door
Getting in
We are the cream shopfront with the burnt-orange door at 12 Market Place, between the bakery and the bank, facing the market cross.
The door is level with the pavement and there is a hearing loop at the desk. Ring the bell if you would like someone to open the door for you.
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
- Large-print price list and appointment cards; everything we say is also written down for you
- Accessible toilet; a chair with arms in every room
Front door, 12 Market Place (level) · step-free
Two disabled bays outside the bank, thirty seconds away; one-hour free bays around the market cross except Wednesday, market day
Back door from Chapel Lane car park (two steps with a rail)
Chapel Lane long-stay car park, £1.20 for two hours; the back door is twenty paces from the pay machine and opens onto the repairs bench, so drop-offs are quick
Free hearing tests this week
Call us.
01632 960500Sandra answers. Ring me if you are not sure. Working out what to book is my job, not yours.
Mon–Fri09:00 to 17:30
Sat09:00 to 13:00
Getting in
12 Market Place, Kingsmere WX5 1EP.
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
- Large-print price list and appointment cards; everything we say is also written down for you
The rules on the wall
- Real-ear measurement on every fitting; 91% of pairs kept after the 60-day promise
- The test is free from 50, the prices are on the wall, and nobody here is paid on sales
- Independent since 2009: every maker, four levels, four years of aftercare with the same faces