Hearing tests
Hearing tests
How to reach us
01632 960500Sandra answers, and works out what to book.
Mon–Fri09:00 to 17:30
Sat09:00 to 13:00
12 Market Place, Kingsmere WX5 1EP
Getting in
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
A full hour with an audiologist: what you can hear, what you are missing, and what would help. Free if you are 50 or over or thinking about hearing aids.
Seen within a week; same day if your hearing changed suddenly
Free to start
Free hearing tests this week
What we do here
Three things,
in order
A full hour with an audiologist. Free if you are 50 or over, or thinking about hearing aids.
Before you come
If your ears feel blocked, book wax removal first so the test is accurate. Sandra will ask on the phone.
The hour
Talking, a look in your ears, the booth, the words-in-noise test, then the result explained.
Same day
You take your results sheet home. If you asked for it, a copy goes to your GP within two working days.
2 appointments
What you
can book
Seen within a week; same day if your hearing changed suddenly. Every price is the whole price.
Full hearing test
A full hour with an audiologist. Free if you are 50 or over, or thinking about hearing aids.
- You leave with:
- Same day, on one sheet
- At home:
- Yes, £95
- Price
- Free
- Free if you are 50 or over, or considering hearing aids. Otherwise £65.
- How long
- 60 minutes
- Seen
- Within a week; same day if your hearing changed suddenly
Diagnostic hearing assessment with report
The full test plus middle-ear testing and a written report for your GP, ENT consultant, employer or insurer.
- You leave with:
- Report in 2 working days
- At home:
- No
- Price
- From £95
- How long
- 75 minutes
- Seen
- Within a week; same day if your hearing changed suddenly
Bring someone with you
Bring a relative or friend into the appointment; we encourage it. A familiar voice is the best thing to test with, and two people remember more than one.
Cannot get to Market Place?
Tom comes to you. Tuesdays and Thursdays, within two weeks; £95 for a hearing test at home, including travel.
The audiologists
Who you
will see
The same faces every time. Registration numbers are on every card, and you can check them on the public register.
Sandra Bell
Reception: the person who answers the phone
Hearing tests
- Booking and reminders
- Home visit arrangements
- Talking to relatives
- Speaks
- English, British Sign Language (basic)
- Days
- Mon, Tue, Wed, Thu, Fri, Sat
- Next
- Phone 09:00 to 17:30
Alan Fenwick
Principal audiologist and owner
Hearing aids
- Hearing aid fitting
- Real-ear measurement
- NHS and private advice
- Health and Care Professions Council
- HCPC DEMO-HAD01234
- Speaks
- English
- Days
- Mon, Tue, Thu, Fri
- Next
- Thu 10:00
Priya Nair
Audiologist, tinnitus and hyperacusis lead
Tinnitus
- Tinnitus and hyperacusis
- Diagnostic assessment
- Remote adjustment
- Health and Care Professions Council
- HCPC DEMO-HAD01235
- Speaks
- English, Urdu, Hindi
- Days
- Mon, Wed, Thu, Fri
- Next
- Wed 11:00
Not sure who?
Book with a name, or let Sandra choose.
Ring and say what is wrong; Sandra books you with the right person and tells you who it is. Whoever you see, the price list and the rules on the wall are the same.
Prices
The prices on
the wall
Every price is the whole price, in large print at the desk and here.
Hearing tests
- Full hearing test, 60 minutes, if you are 50 or over or considering hearing aids
- Free
- Full hearing test, 60 minutes, under 50
- £65
- Diagnostic assessment with typed report, 75 minutes
- £95
- Hearing test at home, including travel within 12 miles
- £95
Every price on this page is the whole price. Hearing aid prices are for a pair at each technology level, include fitting with real-ear measurement, follow-ups, four years of aftercare, the maker's warranty and the 60-day money-back promise. A single aid is about 55% of the pair price. Large-print copies at the desk.
Ways to pay
- Debit and credit card
- Bank transfer
- Cash
- 0% over 12 or 24 months, 10% deposit
- 36 months with interest
- Cash-plan receipt for you to claim (Simplyhealth, Medicash)
The 60-day promise
Wear any pair from us for 60 days, in every room of your life. Come back as often as you need. If they are not right for you, for any reason, return them for a full refund with no restocking fee. Paid monthly? The agreement is cancelled too. Last year 65 pairs came back and 65 refunds were paid.
The NHS
Or the
NHS, honestly
The NHS gives good hearing aids for nothing, and we say so on the door. Many of our patients keep their NHS aids as a spare pair. What follows is what each route involves, so you can choose with your eyes open. If the NHS is right for you, we say so and write to your GP to get you there.
Hearing aid style
- NHS
- behind-the-ear, occasionally receiver-in-canal, from an approved list.
- Here
- any style from any maker, including in-the-ear and rechargeable.
Technology level
- NHS
- a good basic level, close to our Essential.
- Here
- four levels up to the best available in noise.
Follow-ups and adjustments
- NHS
- one follow-up, then a wait for a new appointment.
- Here
- as many as you need in 3 months, then 4 years of aftercare, and remote adjustments.
Cost
- NHS
- nothing.
- Here
- £1,495 to £3,795 a pair, or from £56 a month at 0%, with a 60-day refund.
Why people come
The ears
behind it
The conditions that bring people through this door, with how urgent each one is.
Sudden hearing lossSame day
Hearing in one ear drops over hours or a couple of days, sometimes with ringing or a full feeling. It is an emergency because steroid treatment works best within 24 to 48 hours.
Phone your GP today and say 'sudden hearing loss', or go to A&E. Then phone us: we will test the same day and write to the doctor.
Age-related hearing lossRoutine
The commonest kind. The high pitches go first, so speech loses its edges: people seem to mumble, groups are hard, the television creeps up. It is gradual, it is in both ears, and hearing aids help most people a great deal.
Book the free hearing test. If aids would help, you can hear a pair the same day; if not, we will say so.
Hearing loss in one ear onlyThis week
A loss that is clearly worse on one side needs a doctor's look before anything else, because the causes are different from the everyday kind and a few of them matter.
Book the diagnostic assessment; we will write to your GP for an ENT referral the same day if the tests show it.
Ménière's diseaseThis week
Attacks of spinning dizziness with hearing loss, fullness and roaring tinnitus in one ear, lasting hours. Diagnosed by an ENT consultant; we help with the hearing between attacks.
GP for an ENT referral. We provide hearing tests to track it and aids that cope with a changing loss.
Blocked Eustachian tubeRoutine
After a cold or a flight the tube from the ear to the throat stays shut: fullness, popping, muffled hearing that changes when you swallow. Usually settles in weeks.
Steam, swallowing, a decongestant from the pharmacist. If it lasts more than six weeks, book the diagnostic assessment: tympanometry shows exactly what the middle ear is doing.
Something else?
Two minutes, one honest suggestion.
Six plain questions about everyday life tell you which of our appointments to book, or whether a doctor should see you first. No headphones, nothing to buy.
Do the hearing check →Or ring Sandra on 01632 960500 and say what is wrong; working out what to book is Sandra's job.
Free, in town
Dates worth knowing
Nothing to buy at any of them.
- 17Oct
Free hearing screening morning at Kingsmere Library
17 October 2026 · 10:00 to 13:00, no appointment
A five-minute screening check in the quiet room with Tom and Priya, a look in your ears with the camera, and honest advice on what to do next. Nothing to buy and nothing for sale. Bring a parent, bring a neighbour. Large-print leaflets and a loop in the room.
Hearing testsJust turn up
- 19Nov
Hearing, memory and staying connected: a talk for over-60s
19 November 2026 · 14:00 to 15:15, Kingsmere Library
Alan on what the research says about hearing loss, memory and loneliness in later life, what the NHS provides, what private adds, and how to help a parent who says they are fine. Tea afterwards. Free; book a place with Sandra so we bring enough chairs.
Hearing tests40 places; book with Sandra
Which door
Getting in
We are the cream shopfront with the burnt-orange door at 12 Market Place, between the bakery and the bank, facing the market cross.
The door is level with the pavement and there is a hearing loop at the desk. Ring the bell if you would like someone to open the door for you.
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
- Large-print price list and appointment cards; everything we say is also written down for you
- Accessible toilet; a chair with arms in every room
Front door, 12 Market Place (level) · step-free
Two disabled bays outside the bank, thirty seconds away; one-hour free bays around the market cross except Wednesday, market day
Questions people ask
People ask
Why is it free?
Because most people over 50 who come for a test go on to think about hearing aids, and we would rather the test cost nothing than have anyone put it off. Nobody here is paid on sales, and half the people we test are told they do not need aids yet.
Will I be sold hearing aids?
No. You will be told what we found and what would help. If that is hearing aids, you can listen to some that day and go home to think. The prices are on the wall and on this website.
Free hearing tests this week
Call us.
01632 960500Sandra answers. Ring me if you are not sure. Working out what to book is my job, not yours.
Mon–Fri09:00 to 17:30
Sat09:00 to 13:00
Getting in
12 Market Place, Kingsmere WX5 1EP.
- Level entrance from Market Place, no steps anywhere on the ground floor
- Hearing loop at the desk and in both test rooms; we speak clearly and face you
- Large-print price list and appointment cards; everything we say is also written down for you
The rules on the wall
- Real-ear measurement on every fitting; 91% of pairs kept after the 60-day promise
- The test is free from 50, the prices are on the wall, and nobody here is paid on sales
- Independent since 2009: every maker, four levels, four years of aftercare with the same faces