Plate XV
Our numbers
Last year, counted
Every patient scores their pain and what they can do at visit one and visit three, and we log every discharge, referral and same-day request. These are our own figures for 2025, not industry averages, and we publish the ones that do not flatter us too. Demonstration data for this template.
First visit £64, 45 minutes
Plate XV, fig. 1What we counted
Eight figures, including the one that does not flatter us.
Every patient scores pain and function at visit one and visit three.
3,120
patients seen
New and returning across the eight clinics. 64% self-pay, 29% insured or on a cash plan, 7% employer-funded.
3.6
average visits to discharge
Including the first visit. Median 3; 82% discharged within five visits. Chiropractic runs a little higher (4.2) with shorter visits; babies lower (2.0).
72%
clearly better by visit 3
Of 2,480 first visits, the proportion reporting at least a 30% improvement in pain and function on their own 0 to 10 scores by the visit-three review. 11% were somewhat better, 17% were not, and of those most were referred on or told to stop.
88%
acute back requests seen the same day
Of 690 calls about a back that went in the last 72 hours. The other 12% were seen next morning. Median wait for everything else: 1.6 days.
1 in 6
not better by visit 4
The honest line: 17% of patients had no useful change by visit four. 61% of those were referred to a GP, imaging or a specialist; the rest chose to stop or to try the other discipline here. We do not keep booking people who are not improving.
The honest line
81%
pregnancy patients with easier pelvic pain by visit 2
Of 210 pregnancy patients scoring pelvic girdle pain at visit one and two. Postnatal checks are counted separately: 140 done, 31 referred to a women's health physio for pelvic floor work.
2.0
visits per baby
Of 410 babies and children. 22% discharged after one visit; 9% referred to the GP or health visitor at visit one because what we found was not ours to treat.
78%
desk patients better at three months
Of 260 desk assessments followed up by phone at three months. 14% had bought the chair we suggested; the rest were fixed with what they had.
Plate XV, fig. 2Safety, counted
Every neck screened; nine in ten not manipulated at all.
Context sits next to every rate, not in a tooltip.
Soreness for more than 48 hours after treatment
Patient-reported at the next visit; expected and usually mild. Higher after a first visit than a follow-up.
3.1% of visits
Flare needing an unplanned extra visit
Seen the same or next day at no charge. All settled within two weeks.
1.4% of patients
Neck manipulation performed
Every neck is screened for dizziness, visual change and unusual headache first; mobilisation is used instead where there is any doubt or the patient prefers it.
9% of neck visits
Serious adverse events
None recorded. Published estimates for serious harm after spinal manipulation are very rare but not zero, which is why screening and consent are done every time.
0 in 11,400 visits
Referred on at visit one
To a GP, A&E, imaging or a specialist because the examination found something that was not ours to treat. Includes 9% of babies.
4.8% of first visits
The visit-three promise
Not clearly better by visit three? The plan changes.
At visit three you score your pain and what you can do against visit one. If you are not clearly better, we change the approach, swap you to the other discipline at no extra first-visit charge, or write to your GP for imaging or a referral. Any unused block sessions are refunded. We do not keep booking people who are not improving.
Visit 3, the review. You score pain and function against visit one. Clearly better: the plan continues and spaces out. Not clearly better: we change the approach, swap discipline, or refer you to your GP, imaging or a specialist. We do not keep booking on hope.
Method
Pain and function are scored by the patient on 0 to 10 scales at visit one and visit three (and at week six on the Steady programme); 'clearly better' is an improvement of 30% or more on both. Discharges, referrals and adverse events are logged in the practice system and audited each January by Ruth and Karolina. Same-day figures come from the phone log. Numbers are rounded; babies are counted with their parent's consent. These are demonstration figures for this template.
What is counted
- Patients seen
- Average visits to discharge
- Clearly better by visit 3
- Acute back requests seen the same day
- Not better by visit 4
- Pregnancy patients with easier pelvic pain by visit 2
- Visits per baby
- Desk patients better at three months
The year
- patients3,120
- appointments11,400
- first visits2,480
- babies and children410
- desk assessments260
Audit year 2025
Sudden severe back pain?
Acute back pain seen today.
Phone and Grace answers. Say where it hurts and whether you can do mornings.
01632 960440everything else within 48 hours. No GP referral needed.
Two doors, one green
Green door, Lock Lane (ground floor)
Step-free.
Back & neck Pregnancy & postnatal Babies & children Older adults & balance Second opinion
Green door, then one flight of stairs (rooms 2 and 3)
One flight of stairs; ask for the ground floor if you need it.
Desk & posture Headaches & jaw Sports massage
- Mon–Fri
- 07:30–19:30
- Sat
- 08:00–13:00